Ok, so was looking to grab a few items and I’ve heard everyone talk about Tiger Direct and decided to try them.. Most tech people seem happy to recommend them.
Unfortunately, couldn’t have been a worse experience.. and this is only day 1, the day I placed the order.. and I think I succeeded in killing my order, but here’s the blunder list:
* Website screwed up and left 1/2 of my order off
* Phone sales screwed me into buying 2 of 1 of my items and tells me
to just “rerfuse delivery” of the first (assuming I am here to do that)
* Phone sales AGAIN causes the order to not make it thanks to warrenty
problem
* E-mail response to my complaint about website tells me to call in to
credit but gives no special # and doesn’t bother mentioning that the
department is already closed for the day.
* Called back in to try to talk to the credit department, am told they’re
closed
* Called back to try to cancel the order and am told the account is frozen
by the credit department. Meanwhile person I spoke with hears the story
and is confused as to why I was asked to order a SECOND of the same item
just to put it on the same order.. (as am I) They were also unable to
verify if the order has gone out, if there is actually a hold or if the
order will be shipped tomorrow.
Will update later, but I have to say, this company does NOT make ordering items easy.. or any part of the order process for that matter. Most places I order from online I place an order with, item ships next day, I have it after that based on which shipping I asked for.. it’s as easy as can be.
I saw them a few years back selling stuff via infomercial and was immediately skeptical of their business integrity. That said, a friend of our family ordered from there and didn’t have any problems, so here’s to hoping it’s just a snafu they’ll iron out for ya
And if not, make some dns changes to redirect a certain network towards their network
har har
May 2nd, 2006, at 8:31 pm #